Last updated: October 28, 2025
We're pretty straightforward about how we handle your info. No hidden stuff, no fancy legal tricks.
Look, we get it - nobody actually enjoys reading privacy policies. But here at Crystal Thorne Auto Repair, we figured we'd be upfront with you about how we handle your personal info. We've been working on European luxury vehicles for years, and just like we treat your BMW or Mercedes with care, we treat your data the same way.
This policy covers what happens when you visit our website, book appointments, or drop off your car at our Granville Street location. We're not gonna sell your email to spammers or do anything sketchy - that's not how we roll.
By using our services or website, you're basically saying you're cool with how we handle things as described here. If something doesn't sit right with you, give us a shout and we'll talk it through.
Alright, so here's what we actually do with your info:
Schedule your appointments, send reminders, follow up after service, and keep track of your vehicle's maintenance history
Handle transactions, send invoices, and keep financial records for both of us
Answer your questions, provide updates on your vehicle, and send occasional service reminders (we won't spam you)
Figure out how to make our website better and improve our services based on what folks actually need
Keep records for tax purposes, warranty claims, and other boring but necessary legal stuff
Send you info about seasonal promotions or new services (only if you've said it's okay)
We're not using your data for anything weird or unrelated to fixing your car. That's pretty much it.
We're pretty selective about who gets access to your info. Here's the short list:
Sometimes we gotta share details with our payment processors, appointment scheduling software, or email service providers. These folks are contractually obligated to keep your info secure and only use it for what we've authorized. We're talking about companies like Stripe for payments, not random third parties.
If we need to order parts or check warranty coverage for your European luxury vehicle, we might need to share your VIN or vehicle details with OEM suppliers. It's standard practice in the auto repair world.
If the law says we gotta hand over info - like a court order or government request - then yeah, we'll comply. We're not trying to get in legal trouble here.
If we ever sell the business or merge with another shop (not planning on it, but you never know), your info might transfer to the new owners. They'd still be bound by this privacy policy though.
Yeah, we use cookies - and no, not the chocolate chip kind (though those are great too). Here's the deal:
Your browser lets you control cookies. You can block 'em all if you want, but heads up - some parts of our website might not work as smoothly. Most browsers accept cookies automatically, but you can usually change that in your settings.
We might use Google Analytics or similar tools to see how people use our site. These services have their own privacy policies. We've configured them to respect privacy as much as possible, but if you're really concerned, you can use browser extensions that block tracking.
We take security seriously - like, really seriously. Just like we wouldn't leave your Porsche unlocked in the parking lot, we don't leave your data exposed.
SSL/TLS encryption for data transmission (that's the little lock icon in your browser)
Encrypted databases and secure servers with regular backups
Only authorized staff can access customer data, and we track who accesses what
We keep our systems patched and up-to-date with security fixes
Our team knows how to handle your info properly and spot phishing attempts
Our shop and servers are physically secured with limited access
Real talk: No system is 100% hack-proof, but we're doing everything reasonable to protect your data. If we ever have a security breach, we'll let you know ASAP and tell you what happened and what we're doing about it.
Under Canadian privacy laws (including PIPEDA), you've got some rights when it comes to your personal info. Here's what you can do:
Ask us what info we have about you. We'll give you a copy within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it.
Request that we delete your info (though we might need to keep some stuff for legal or warranty reasons).
Unsubscribe from our promotional emails anytime. There's an unsubscribe link in every marketing email we send.
Get a copy of your data in a commonly used format if you want to take it elsewhere.