Meet the Team Behind the Wrenches
We're not your typical garage - and honestly, that's kinda the point. Started this thing because I got tired of seeing European luxury cars getting treated like regular commuter vehicles. These machines deserve better, y'know?
Our facility on Granville - where the magic happens
Certifications & Training
BMW Certified
Factory Training
Mercedes-Benz
Master Technician
Audi Specialist
Advanced Diagnostics
Porsche Expert
Performance Tuning
Jaguar & Range Rover
Certified Tech
Red Seal Licensed
Provincial Standard
"Look, I've been turning wrenches for over 15 years now. Started at a dealership, learned the ropes, but eventually wanted to do things my way. That's how Crystal Thorne was born - a place where we actually give a damn about the cars we work on."
- Marcus Thorne, Owner & Lead Technician
How We Got Here
2018 - The Beginning
Started small - just me, a single bay garage, and way too much coffee. Had this vision of creating a shop that actually understood European engineering instead of treating every car like it's the same.
2019 - Word Spreads
Turns out people noticed when you actually care about their cars. Got busy real quick - mostly word of mouth from BMW and Mercedes owners who were sick of dealership prices and cookie-cutter service.
"This was when we realized we were onto something. Clients started bringing their friends, their family members... it was pretty wild."
2021 - Expansion Time
Moved to our current spot on Granville. Four bays, proper equipment, and finally enough space to do things right. Brought on two more techs who actually know their stuff around European systems.
2022 - Going Deeper
Invested in factory-level diagnostic equipment. We're talking the same tools the dealerships use, but without the dealership attitude. Started specializing in more complex repairs - transmissions, electrical gremlins, that kind of thing.
500+
Cars Serviced
98%
Client Retention
5-Star
Avg Rating
2024 - Building the Reputation
Became the go-to shop for pre-purchase inspections on high-end European imports. People started flying us in to check out cars they're thinking about buying. Pretty cool validation of what we've built here.
2025 - Present Day
Still doing what we love - keeping European luxury vehicles running the way they're supposed to. We've got a solid team now, tons of repeat clients, and honestly? We're just getting started.
What's Next?
We're always learning, always improving. Just added capability for hybrid and electric European models. The tech keeps evolving, and we're staying ahead of it.
Why We're Different
Here's the thing - we could tell you we're the best, that we've got the most experience, all that typical shop talk. But honestly? What makes us different is pretty simple.
- ▸ We actually specialize. Not a jack-of-all-trades place. We focus on European luxury because that's what we know inside and out.
- ▸ Straight talk, no BS. If something doesn't need fixing, we'll tell you. If it's gonna be expensive, we'll explain why before we touch anything.
- ▸ We stay current. Regular training on new systems, latest diagnostic equipment, all that stuff. These cars are computers on wheels now.
- ▸ Your car isn't a number. We remember what we worked on last time, what to keep an eye on, your preferences. Personal touch matters.
Ready to Experience the Difference?
Whether it's routine maintenance or something more complex, we've got you covered.